Effective Date: August 13, 2026
THESE TERMS CONTAIN PROVISIONS THAT LIMIT OUR LIABILITY AND REQUIRE YOU TO RESOLVE ANY DISPUTE THROUGH MANDATORY BINDING ARBITRATION. PLEASE READ THESE PROVISIONS CAREFULLY.
1. Introduction
Hawk Order (“the Company,” “we,” “us,” or “our”) provides an online platform enabling users to place food orders from independent restaurants, including Raices Modern Mexican. By accessing or using our websites, mobile applications, and related services (collectively, the “Sites”), you agree to be bound by these Terms of Use (“Agreement”). If you do not agree, please do not use the Sites.
2. Scope of Service and Disclaimer
Hawk Order operates strictly as a technology service provider. The restaurants featured on our Sites, including Raices Modern Mexican, operate independently. You acknowledge that:
- Hawk Order is not responsible for food preparation, quality, food safety, or menu disclosure information.
- We do not control restaurant staff or the methods used by delivery or pickup service providers.
- All questions regarding your food order, food allergies, refunds, or quality must be directed to Raices Modern Mexican at +1 845-555-1234 (
337 N Liberty Dr
Tomkins Cove, NY 10986).
3. User Accounts and Conduct
To use the Sites, you must be at least 13 years old. If you are a minor, you must have parental consent. You agree to provide accurate information and maintain the confidentiality of your account. You are prohibited from:
- Using automated tools (bots, scrapers, crawlers) to extract data.
- Impersonating other users or attempting to access our servers without authorization.
- Engaging in any activity that disrupts or overburdens the Sites.
- Using content from the Sites for commercial contests or unauthorized commercial purposes.
4. Payments and Fees
You are responsible for all charges incurred through your order or account. Platform or service fees charged for the use of our technology are not transferred to the restaurant. You must report any billing errors directly to the restaurant within seven (7) days of the order date. Failure to do so waives your right to a refund or credit.
5. Intellectual Property
All materials on the Sites, including text, graphics, logos, and software, are the property of Hawk Order or its licensors and are protected by copyright and trademark laws. You are granted a limited, non-exclusive license for personal, non-commercial use only.
6. Limitation of Liability
The Sites are provided “as is” and “as available.” To the fullest extent permitted by law, Hawk Order disclaims all warranties, express or implied. Hawk Order shall not be liable for any indirect, incidental, or consequential damages. Our total liability to you for any claim arising out of this Agreement shall not exceed the amount paid by you for the applicable order or five hundred U.S. dollars (US$500), whichever is less.
7. Dispute Resolution and Class Action Waiver
In the event of a dispute, you agree to first attempt to resolve it through direct discussion with us at contact@hawkorder.com. If no resolution is reached within 60 days, the dispute shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association. YOU EXPRESSLY WAIVE YOUR RIGHT TO PARTICIPATE IN ANY CLASS ACTION OR REPRESENTATIVE PROCEEDING AGAINST HAWK ORDER.
8. Indemnification
You agree to indemnify and hold harmless Hawk Order, its affiliates, and the participating restaurant from any claim, loss, or damage arising out of your violation of these Terms or your use of the Sites.
9. Modifications to this Agreement
We reserve the right to modify these Terms at any time. Changes will become effective upon posting to the Sites. Your continued use of the Sites following such changes constitutes your acceptance of the updated Terms.