Last Updated: August 13, 2026
We at Hawk Order and/or its affiliates (“Hawk Order,” “we,” “us,” or “our”) have created this privacy policy (this “Privacy Policy”) because we know that you care about how information you provide to us is used and shared. The website or mobile application that you are visiting was created as part of the technological services we provide to the restaurant (the “Services”). If you have any questions about a food order, the staff, the restaurant, or its services (e.g., hours of operation, location, menu items), please contact the restaurant directly.
We wish to ensure compliance with applicable laws. This Privacy Policy therefore relates to our information collection and use practices in connection with your use of our website features and services when you visit or use https://www.hawkorder.com/ or our applications for mobile devices (collectively, the “Sites”). By visiting and/or using the Sites, you are agreeing to the terms of this Privacy Policy. When you provide us with any Personal Information (as defined below), you consent to our collection, use, disclosure, and retention of your information in accordance with this Privacy Policy and as otherwise permitted by law.
THE INFORMATION WE COLLECT
1. PERSONAL INFORMATION Hawk Order provides services and technology solutions to enable restaurants to process orders online for delivery or take away. Therefore, when you use the Sites to submit an order, you will be required to provide us with personal information about yourself, such as your first and last name, phone number, and e-mail address (collectively, the “Personal Information”) for purposes of processing such orders. We do not collect any Personal Information from you when you use the Sites unless you provide us with the Personal Information voluntarily (for example, by placing an online order). To enjoy certain services offered on the Sites, it is mandatory to provide Personal Information. Not providing the requested information or not accepting this Privacy Policy means that you will not be able to participate in receiving such services.
2. BILLING INFORMATION In order to submit orders through the Sites, you will be required to provide certain information to our secure credit card processing partner (currently, Stripe) in addition to the Personal Information noted above. Payments are processed securely through the website, and Stripe transfers the funds directly to the respective business owner’s account. Such information may include a debit card number, credit card number, billing address, and similar information (collectively, the “Billing Information”).
3. GEOLOCATIONAL INFORMATION In order to provide access to the Sites while you are using a mobile device, we may automatically collect geolocational information from your mobile device, your wireless carrier, or certain third-party service providers (“Geolocational Information”). Collection of such Geolocational Information occurs only when the Site is running on your mobile device. You may decline to allow us to collect such Geolocational Information, in which case Hawk Order will not be able to provide certain services to you.
4. OTHER INFORMATION In addition to the Personal Information, the Billing Information, and the Geolocational Information, we may collect additional information (collectively, the “Other Information”). Such Other Information may include:
– From You: Additional information about yourself that you voluntarily provide to us, such as your food orders.
– From Your Activity: Information that we automatically collect when you use the Sites, such as the device from which you access the Sites, your IP addresses, browser type and language, referring and exit pages and URLs, date and time, amount of time spent on particular pages, what sections of the Sites you visit, what you order and from which restaurants, and similar information concerning your use of the Sites.
– From Cookies: Information that we collect using “cookie” technology. We use cookies to help us collect Other Information and to enhance your experience using the Sites.
ACCESSING AND MODIFYING PERSONAL INFORMATION AND COMMUNICATION PREFERENCES
If you have used the Sites to place an online order, you may access, review, and make changes to your Personal Information and certain Other Information by following the instructions found on the Sites. You cannot opt out of receiving transactional e-mails related to the orders you place using the Sites. You can, however, opt-out of marketing emails and we will use commercially reasonable efforts to process such requests in a timely manner. If you inquire through e-mailing contact@hawkorder.com, we will provide you the reason why the modification or removal was not possible in our subscription databases.
HOW WE USE AND SHARE INFORMATION
We use the Personal Information and the Other Information to provide you access to and use of the Sites, solicit your feedback, inform you about our products, services and promotional programs if you opt into such services, and to improve our service to you. We do not use your Personal Information for automated decision-making or profiling purposes. We use the Billing Information to process your orders, and we use the Geolocational Information to recommend nearby restaurants to you. We do not save your credit card information in our system.
In order to provide you our services, we need to share your name, email address, phone number, meal order, customer ID, and delivery address with the restaurants from which you order and with any third parties that are involved in, or provide services in connection with, such orders, such as third-party delivery services (if applicable), credit card processors, licensees of the Sites, and similar parties. Such parties will use such information in accordance with the terms of their privacy policies. However, we will not sell your data to third parties for marketing purposes.
In an ongoing effort to better understand our users and our Sites, we might analyze the Other Information and the Geolocational Information in aggregate form to operate, maintain, manage, and improve the Sites. We may employ other companies and individuals to perform functions on our behalf. These other companies will have access to the information only as necessary to perform their functions and to the extent permitted by law.
To the extent permitted by law, we may also disclose Personal Information, the Billing Information, the Geolocational Information, and the Other Information when required by law, court order, or other government or law enforcement authority or regulatory agency, or whenever we believe that disclosing such information is necessary or advisable.
HOW WE PROTECT AND STORE YOUR INFORMATION
We take commercially reasonable steps to protect the Personal Information, the Billing Information, the Geolocational Information, and the Other Information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. We securely store Personal Information at third-party hosting facilities that are market leaders who adhere to best practices for security on the premises and virtually. Please understand, however, that no security system is impenetrable.
CHILDREN
We do not knowingly collect Personal Information from children under the age of 13 through the Sites. If you are under 13, please do not give us any Personal Information. If you have reason to believe that a child under the age of 13 has provided Personal Information to us, please contact us, and we will endeavor to delete that information from our databases.
YOUR PRIVACY RIGHTS AND CHOICES
Depending on your jurisdiction, you or your authorized agent may exercise the following rights, subject to certain exceptions and restrictions:
- Deletion: You may have the right to ask us to delete your Personal Information, although this may impact your ability to use the Sites.
- Correction: You may have the right to request that we correct, rectify or update inaccurate Personal Information that we hold about you.
- Access/Portability: You may have the right to request access to your Personal Information (including the categories of third parties have received it) and receive it in a portable format.
- Right to Withdraw Consent: You have the right to withdraw consent when consent is legally required (subject to our legal or contractual restrictions and reasonable notice).
- Right to Appeal: You may have the right to appeal decisions that we make with regards to a rights request.
If you wish to exercise any of your rights, please send an e-mail to contact@hawkorder.com or write to us at:
Hawk Order
[Company Address – Pending]
In addition, Hawk Order does not monitor, recognize, or honor any opt-out or do not track mechanisms, including general web browser “Do Not Track” settings and/or signals.
EXTERNAL WEBSITES, GOOGLE WALLET, AND APPLE PAY The Sites may contain links to third-party websites. Hawk Order has no control over the privacy practices or the content of any of our business partners, advertisers, sponsors, or other websites to which we provide links. As such, we are not responsible for the content or the privacy policies of those third-party websites.
Please be advised that your use of Google Wallet or Apple Pay is subject to the terms and conditions, including the privacy policies, of Google and Apple, respectively.
CHANGES TO THIS PRIVACY POLICY This Privacy Policy is effective as of the date stated at the top of this Privacy Policy. We may change this Privacy Policy from time to time, and will notify you of such changes. By accessing the Sites after we notify you of such changes to this Privacy Policy, you are deemed to have accepted such changes.